RETURNS and EXCHANGES:
Please read ALL instructions regarding our return and exchange policies.
All sales are final. There are no refunds on products, exchanges only. We at A1 Self Defense Products strive to offer our customers the best products at the best possible prices. Due to the nature of these products, returns will not be accepted unless the product is found to be defective.
Orders can not be cancelled after they have already shipped. We will make every effort to see that your order arrives in a timely manner however, we are not responsible for the untimely or late arrival of your order. We have no control over USPS, UPS, FedEx or any other carrier used to ship your order.
All returns must be authorized by A1 Self Defense Products BEFORE the product(s) is returned. All products must be returned in the original packaging.
Hidden Cameras - All our hidden cameras, surveillance equipment, and other hi-tech products are special order items and are NOT subject to cancellations or returns. Due to the nature of our product line, returns will only be accepted if the camera has a manufacturers defect, or if it is damaged during shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our hidden cameras for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern.
Videos/DVDs - Since videos can be copied they can NOT be returned unless defective. Defective DVDs must be received by us before a replacement can be shipped out. Replacement DVDs will be for the same title as the returned defective DVD. NO EXCEPTIONS.
Pepper Sprays and Mace - All Pepper Sprays and Mace sprays may only be returned for a refund if it is unopened in the packaging. NO REFUNDS OR EXCHANGES WILL BE GIVEN ON OPENED PACKAGES OF NON-DEFECTIVE PEPPER SPRAYS OR MACE SPRAYS. If you receive a defective pepper spray or Mace Spray, we will exchange it for another. Once opened all sales are final on Pepper Spray and Mace Sprays unless defective.
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to A1 Self Defense Products.
Non-Defective Items - ALL REQUESTS TO RETURN NON-DEFECTIVE PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S) and APPROVED RETURNS MUST BE POSTMARKED WITHIN A (7) DAY PERIOD AFTER RECEIPT OF THE PRODUCT(S).
Exchanges - ALL REQUESTS TO EXCHANGE PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S) and APPROVED EXCHANGES MUST BE POSTMARKED WITHIN A (7) DAY PERIOD AFTER RECEIPT OF THE PRODUCT(S). You must obtain an RMA# to make an exchange. You may exchange the product for any product and if the new product(s) cost more, you will be billed the difference or if the product(s) cost less than the exchanged item, you will be given store credit for the balance. We do not pay return shipping for a non-defective product exchange.
Defective Products - As with any type of product line, there will occasionally be an item that just doesn't work. Rest assured that if you receive a defective product, we will repair or replace it for you and you will NOT be charged for shipping it back to you. You have 15 DAYS to return a defective item from the actual delivery date. A1 Self Defense Products will not ship out a replacement until we receive the defective one first. At which time we will inspect it for the defect, repair the item and return it, or replace it.
Upon receipt of a defective item, it will be carefully inspected and tested for a manufacturer's defect. If we find that it is not a manufacturer's defect but was damaged due to customer misuse, we will not accept the return. We will notify you that we will not accept the return, at which time you can request for us to discard it, or return it back to you at your cost for shipping.
IMPORTANT - You are responsible for the cost of shipping the defective item back to A1 Self Defense Products. We absolutely WILL NOT under any circumstances reimburse for the cost of shipping to send a defective item back to our supplier. NO EXCEPTIONS.
Instructions for ALL Returns
If you wish to return your order please follow the following guidelines below. Failure to do so will result in your order being sent back to you.
(1) You MUST obtain approval from us to return your order for ANY reason. PERIOD.
ALL REQUESTS TO RETURN PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
You must contact us by email at returns@a1selfdefenseproducts.com describing the reason for your return. Be sure to include your name, address, order number, order date, daytime telephone number, and the item you would like to return. We will contact you and provide you with the required Returned Merchandise Authorization number (RMA#).
(2) Your RMA# MUST be clearly written on the outside of the package.
Returns received without the RMA# written on the package will be refused and sent back to you. NOTICE: If you don't contact us for approval and just send your order back to us, we will refuse your return and send it back to you, NO EXCEPTIONS.
(3) You MUST also include a note inside the package explaining the problem.
Be sure to include your name and address. Returns received without a note will result in a longer processing time.
(4) All Returns for exchange must be postmarked within 7 days of delivery date.
All delivery dates are kept on file here at A1 Self Defense Products. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns received after 7 days will be refused and sent back to you.
You are responsible for the cost of shipping the item back to A1 Self Defense Products.
(5) Returned item(s) must be in resaleable condition.
All non-defective product(s) being returned must be received by us in resaleable condition with all original packaging, accessories and accompanying literature. In addition the item, packaging, accessories and accompanying literature must also be in the same condition it was when you received it or you WILL NOT be exchanged and your item will be sent back to you. If you lost something that goes with your order, you can not return it.
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